Good questions make good projects.

Austin Energy may offer rebates for qualifying EV charging equipment and installation. Program terms, rebate amounts, approved equipment, service-area rules, and required documentation can change. Verify the current program terms with Austin Energy before buying a charger or scheduling installation. Austin Energy determines eligibility and rebate approval.

Contact AltoService to ask whether financing or other payment options are available for your project.

Start with a Level 2 charger that’s compatible with your vehicle and matches the power your home can safely provide. Hardwired and plug-in models have different circuit and location requirements. Before you buy, AltoService can review the charger model, its electrical requirements, and your preferred installation location. We install compatible hardwired and plug-in Level 2 chargers.

A hardwired charger connects directly to a dedicated circuit and is usually the better fit for a permanent installation. A NEMA 14-50 is a 240V outlet used with a compatible plug-in charger, which gives you more flexibility to replace or move the charger later. The right setup depends on your vehicle and charger, available panel capacity, charging needs, installation location, and local code. AltoService can review both options and install the one that fits your home.

A Tesla Wall Connector is hardwired to a dedicated circuit. A NEMA 14-50 outlet is used with a compatible plug-in charger. Available charging power depends on the charger, circuit, vehicle, panel capacity, and code requirements. AltoService can compare both options for your home.

Repeated breaker trips, heat or a burning odor near electrical equipment, visible damage, limited panel capacity, or plans for a large new load are reasons to have a licensed electrician assess the system. An inspection and load calculation determine whether a panel upgrade is needed.

Installation time depends on panel capacity, charger location, wire and conduit route, access, permits, and any panel or service work. AltoService will include the expected schedule in the site-specific quote.

Outage time depends on the panel or service scope, utility coordination, permits, and inspection schedule. Your quote should state the expected outage and reconnection steps.

Permit and inspection requirements depend on the address and project scope. For Austin projects, AltoService will confirm the current requirements and include the agreed permit and inspection steps in the quote.

AltoService serves the Austin area and Central Texas. Send the project address to confirm service for your location.

For immediate danger, smoke, or fire, call 911 and stay clear. For urgent electrical service, call AltoService to confirm availability.

AltoService LLC is a licensed Texas electrical contractor (TECL #39963). Daniel Otho Lovell is the Master Electrician (TDLR #595315).